The Company
Euro Tooltechnic Pty Ltd is based in Dandenong, 35 km SE of Melbourne in Victoria, Australia with a modern warehouse, training centre as well as repair and service facilities.
What We do
Euro Tooltechnic is an importer and wholesaler of premium power tools and related products, mainly sourced from Germany and other European suppliers.
Our Aim
To be recognized as the company that offers the best performing products in Australia when it comes to power tools, accessories, and consumables supported by the best pre, as well as after-sales service in the market.
Rather than just selling product, we offer complete solutions to problems that can consist of numerous system components. By working closely with the end user, we aim to add value to their business.
Our Market
Euro Tooltechnic supplies products mainly for the following trades:
- Building and construction
- Cabinet making, interior fit out and joinery
- Painting and decorating, plasterers and dry wall
- Concrete
- Auto - refinishing
We also service the car-refinishing industry through our FESTOOL AUTOMOTIVE division.
Our Distribution
In order for the end-user to get the best out of the product they purchase, getting the full picture of the benefits offered by the product is as important as selecting the right product for the job.
It is only when the customer fully understands what options are available for the job on hand a qualified purchasing decision can be made.
In the absence of such knowledge, the price becomes the main influencer when making purchasing decisions.
Euro Tooltechnic is committed to working only through distribution channels and distribution systems, which are committed and able to provide the end user with an excellent experience when it comes to selecting the right tool or accessory.
Working with a selective network of distribution partners, which are well trained, offering the customer a choice by stocking a wide range and, are always well-stocked to meet customers' needs quickly and efficiently, differentiates us from the majority of our competitors.
Euro Tooltechnic aims to increase the market share of its brands by providing excellence in End User Brand experience.
It is our aim, to established the best distribution system for power tools in Australia when it comes to Customer Satisfaction. For our Festool brand, the aim is to create the best distribution system world-wide.
Our Culture
In order to achieve our targets in the competitive Australian Market, we are promoting a culture that is best summarized by the concept of "Getting a bit better every day".
To achieve our ambitious objectives in regards to providing customers with excellence in end user brand experience, we work towards a customer-centric culture throughout the entire organization.
The Euro Tooltechnic system of 11 Personal Traits is a living system, not just created for glossy brochures and nice About Us - sections on web sites, but a system that is promoted in daily work, giving all team members orientation about what is expected from them, but also what they can expect from others.
This system is used internally, and also provides us with guidelines in regards to our relationships with suppliers as well as distribution partners and customers. At Euro Tooltechnic we are lucky and proud of the fact, that we have large number of staff that have been working for the company for 5, 10 or even more years; we have also been offering students the opportunity to work for us, helping them to gain valuable professional experiences, and at the same time exposing the company to new ideas and ways of doing things.
We have a policy to “promote from within” as we believe that the right attitude and culture is often more important than technical experience.
Since the year 2000, over 40 students have been working at Euro Tooltechnic for at least 6 months at a time.
This mix of established staff members and young people have created a special culture, of which we are very proud.
Careers
Exciting career opportunities exist at Euro Tooltechnic for individuals with a passion for power tools and the ability to provide outstanding customer service. We offer a great range of roles across our business that might be of interest to you. If you're keen to join the Euro Tooltechnic team, contact us at hr@tooltechnic.com.au
Ownership
We are a 100% Australian family-owned business.
Until 2009, Euro Tooltechnic was a 100% subsidiary of Tooltechnic Systems in Germany, the producer of Festool and Protool Power tools, who have been represented in the Australian Market for over 40 years.
In 2010, the two previous Managing Directors of the company, Holger Schulz and Blair Brydon bought the company in a management buyout.
Blair is responsible for Sales and Marketing, while Holger manages Operations as well as New Business Opportunities.
Holger has been working for Festool for over 15 years in various roles in National and International sales, including working as VP Global Sales for 3 years, and Blair has been successfully running a number of his own businesses in New Zealand before moving to Australia.
Our Awards
In 2012 we were awarded the VICTORIAN WHOLESALER OF THE YEAR AWARD 2011 by the International Financial Consulting Company Dunn and Bradstreet.
In 2014 FESTOOL in Australia received the SUPPLIER OF THE YEAR AWARD by the TOTAL TOOLS – Group ( < 2M$ cat.)
However, the most important awards we have received are from our customers, by buying and recommending our products for many years, and who have helped us to develop our business further over the last 15 years.
For these awards we continue to work hard, trying to get a little bit better at it every day.